Unethical behavior in business and industry affects every group, including the detail for the automotive industry. Most of the vendors and dealers are reliable and ethical, but the behavior of some products over time can become a problem for the industry.
Honesty is the basic set of ethics. Ethics, however, can be defined in different ways. The definition of ethics that applies its delivery to customers with the best professionals, is a code of conduct for which the sellerResponsibility for the dealer, the public and himself / herself. Even ethical behavior is generally not imposed the right audience. In fact, a code of ethics, laws against the minimum standards of behavior. Ethics is all the behavior of a higher level.
The law is to conduct a minimum standard. The ethic is impeccable.
Sellers know that their mission is to generate the maximum income and profit for the retailer. Some sellers may be tempted to wear themfar these efforts, entering a gray area of ethics. It 'important to remember that the more ethically than the wrong, the less likely that you will be able to build believers customer satisfaction.
This allows you to decide whether an act is moral to take into consideration, you should consider:
* This is an abuse of public trust?
* E 'a conflict with the objectives of the mission or formal?
* E 'a conflict with your dealer or a personal code of ethics?
* E 'potentially the loss of your job?
* Is the potential for personal gain for your professional development in place?
* If you are forced to do something against your decision?
* You may jeopardize your professional duties, or that impression?
Ethical issue # 1
Tim makes his final inspection on a vehicle capable of providing for the first time tomorrow. He points out that the paint scratches on the left sidePage, which will require the party to be retouched. Tim calls the customer and said, "Mr. Fredericks, you know, we want the car was perfect, if you take at home. I was a little 'more attention to your car and noticed a point where the painting could not bear to be touched. I want to take care of immediately for you, and you can select your vehicle until after tomorrow. Is this normal? The customer accepts and left Tim tweaked.
The customer istwo days after delivery. When he is ready, the door, Tim gestures on the right side of the vehicle and said: "It seems that in the photo?" The customer sees on the right side and said: "I can not even see. It looks good.
There is an ethical issue here? What are the ethical considerations involved? What actions the agent (Tim) take?
Ethical issue # 2
John has a customer base to sit on a vehicle, and began discussions on the prices of real help. TheCustomer has already said it expects to pay about $ 300 a month. To create its negotiating position to throw John a price just below retail. The customer asks: "How about a month?" Jean said: "Only my manager can say officially, but probably about $ 400 a month." Customers Breath and said, "But I said I could afford only $ 300." Jean said: "There will be my manager running the numbers on the letter."
The manager of the company again$ 349 per month, based on 48 months of contract protected payment, including an extended service contract. John asked this question for the customer.
There is an ethical issue here? What are the ethical considerations involved? To take what action the agent (John)?
Ethical issue # 3
Bob spoke with a client on a machine for a few minutes if the customer asks what it costs. They come and go again, and the prospect says, "OK,that's good. How long do I have? "Bob is very happy because the price of the consent of the customer, is twice as big as a rule.
As you begin to prepare their documents, "said the customer:" Oh, I forgot my return. "Bob said," Let me enjoy my boss, so we know what it is. "Bob receives the vehicle in question. It 'very comfortable and the customer is relatively high. It works so well that Bob believes holds $ 500, if As itCustomer prices.
There is an ethical issue here? What are the ethical considerations involved? To take what action agent (Bob)?
ไม่มีความคิดเห็น:
แสดงความคิดเห็น